Our stay didn’t start very well. We were half board and went down for dinner after arriving late afternoon. We expected 9 restaurants as advertised on Jet2, three of which were included in the half board. Instead just 3 restaurants were open, only one of which was included in the half board. The buffet was really awful to be honest and there was absolutely no atmosphere. We raised this with customer services asking to go to Bed and Breakfast only and to receive the money back for the evening meal so we could eat elsewhere but they directed us to jet2 as we booked through them. Jet2 agreed to sort this out but didn’t bother in the end and we ended up eating elsewhere at our own expense for the rest of our stay. Very disappointing. That aside, the rest of our stay was great. The hotel is impressive in size and scale. The communal areas are fantastic, the gym is great, breakfast was excellent. The rooms are very dated. Good size, big beds, very clean but the decor is not 5 star by any stretch. The bathrooms need an urgent update. Staff were friendly enough. The proximity to the beach directly from the hotel was excellent. Also I would highly recommend food and cocktails at the nearby Bikers Beach Club. All in all, we really enjoyed our stay and would return. I would not go half board though, better off eating nearby instead. We are disappointed neither Jet2 or the hotel addressed our concern, which we raised immediately. We would also warn that, off season, most of the restaurants aren’t open, which was not highlighted either by the hotel or Jet2.
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