리치몬드 로드 바이 T사(Richmond Road by Tŷ SA)

My partner and I checked out on the Saturday afternoon instead of the Monday morning due to the noise upstairs. This was after 10pm on the Friday night and started again on the Saturday morning at approx. 7.30pm. We had next to no sleep and when we tried to nap on the Saturday to at least go out in the evening, we were still kept awake with the noise. It sounded like both adults and children stomping about, banging on the floor and slamming doors. It really was awful to be polite about it. We both became very agitated as this ruined our weekend. The T7C's state not to be noisy or be the cause of nuisance to other residents and between 9am and 10pm. How can this a T&C for guests but not for people in neighbouring accommodation. I have contacted 'Kayleigh' who states she has reported this to her Manager. We have asked a partial refund to be considered given the circumstances. We are awaiting any further contact. Such a shame.

Really nicely furnished apartment. Great kitchen and bathroom. Also really helpful to have parking on site. Apartment is about 15 min walk to the main shopping area, restaurants and the castle. Our only areas for improvement would be despite being so nicely furnished, the bedding, pillows and sheets were quite poor quality. Sheet felt old, pillows were flat. Also worth bearing in mind this is a residential building, and the neighbours above were loud - didn’t impact us hugely as we were out a lot of the time. Can’t be helped but something for people to consider depending on their type of stay. On the whole enjoyed our stay.

We liked the apartment but when we got there, they provided dirty towels, the toilet was not clean, the plates were dirty and the bin had some rubbish from previously. We raised our concern but the cleaner did not turn up although we were waiting for her to visit.