익스텐디드 스테이 아메리카 댈러스 플래이노(Extended Stay America Suites - Dallas - Plano)

The front office staff was non-existent. Their hallways smell terrible. Half the lights didn’t work. Couldn’t find the trash can. The bed was comfortable but minimal. The ac never fully cooled the room. Finally the coup-de-gra is their “complimentary breakfast” was coffee and granola bars. The doors leading to and from the sides didn’t work.

I booked it for a friend of mine who was in need of a short term accommodation, and he said he really enjoyed staying there.

Hotel Manager Nicole and staff are very professional and greeted me each time with a smile and eager to help and made me feel like I was important. Of course things could be better but I felt that with what they had they made it work to the best of their ability. Hopefully things will get better in the future and I feel it will with support from upper management.

Don't go by what the reviews say! Was very nervous about staying here b/c of the reviews that was left. Well after staying for here for the past couple of week's I can say this hotel done it's justice!! It was fitting for me,my daughter and my fur baby Very friendly staff, dog friendly and someone is always keeping the property clean! My only hing up was there wasn't a stove in the room.. but hey...you can't have everything!! Thanks for having a inviting hotel!

The stay was not so good, we had to change our room 3 times due to us not having hot water.

It was terrible: First despite of having a guaranteed reservation, we were told upon our arrival at 11 p.m. that there is NO reservation and we should go some where else. We asked for the manager and tried to call **********. After thirty minutes of arguments we, were given a room. The room was filthy, the carpets on the entire floor were dirty. We have never seen such a breakfast provided by the hotel. A coffee and a muffin??

I had to wait two and hours and was issued a no show cause the staff at the desk was sleeping for over two hours. Sad but true

Front desk employee was extremely unprofessional and unfriendly. The elevators were out of service, which was not disclosed to us until after we were checked in. We were put on the 3rd floor. The entire floor, including the room, smelled like urine. There was a fingernail in the bed which was made. That tells me that the sheets were never changed after the last guests. Everything was dusty. A massive roach crawling in the bed with me as I slept. Come to find out from the housekeeping lady the following morning that our room was supposed to be out of service and listed as dirty. But they checked us into it anyways. How nice. I’ll never stay there again.

I called enroute because we were delayed due to weather and the person that answered said it would be no problem. However, upon arrival at 1 am, we were informed that they were unable to check us in due to a power outage ( even though the lights and automatic doors were operational) and good luck in finding a place to stay. They didn’t offer to assist us in locating a room at a sister hotel or offer any help whatsoever. So left to our devices we proceeded to go door to door in hopes that another hotel may have had a cancellation and could accommodate a party of six. Even though the Hyatt is across the parking lot from this place we stopped just to check. They had rooms and didn’t know what I was talking about regarding a power outage even though I could throw a frisbee from one hotel to the other! Don’t bother with this hotel and instead run don’t walk to the Hyatt that is literally just on the other side of the parking by Saltgrass.