찰롱 샬레 리조트 & 롱스테이(Chalong Chalet Resort)

The hotel is located a very quiet location, surrounded by beautiful garden and forest. You need a scooter or a taxi to move around to the beaches or shops. I stayed in a villa, which is comfortable in size but could do with a renovation. The kitchen is missing basic equipments and is not really suitable for cooking or having a meal in. The facilities are and service are amazing. The pools are not overcrowded and really beautiful. The staff and service is great. The breakfast could have more options, especially for vegetarians. Overall, I recommend and would stay again.

The rooms were clean and spacious. Staff was also helpful and informative. It is across the street from a 7-11 and a 10-15 minute walk from the busy area where there's a lot of restaurants and shopping, so the location was very convenient. Overall, would recommend and come back.

The propoerty did not reflect the pictures. There was no room service. The hotel was seriously under staff. Breakfast was extremely ordinary. I took the family nearly every day out for breakfast. I kept asking for hand towels, not delivered. When arrived, Tv did not work, needed to be repaired. One air conditioner in main bedroom. Living area was always hot. Room was also needed maintenance. Staff was very friendly but the property was not a 4 star hotel at all. The money i paid did not reflect it at all. Extremely disappointed.

The property is fantastic, but support staff is not so friendly. The service is also not up to the mark in restaurant. The place is far off from beaches, so one have to hire a taxi to go to most happening places in town. The rooms are good, housekeeping nice, but the refill of tea sachets and coffee pouches in rooms are sometimes missing. The washroom next to reception is in shambles, no soap in dispenser, foul smell etc. will welcome you, if you happen to relieve yourself at reception area.

We went to the end of November, when the high season was starting. Arriving at the structure, there were problems with the payment because the device was perhaps a bit old model, but fortunately the hotel manager kindly authorized the payment in cash. They took us up to our room. And from that moment on it was a total disappointment! The road leading to the rooms was in total degradation, all abandoned. The room did not reflect the photos on the site at all: - smell of ammonia, - the lights inside the room didn't work (no lights behind the headboard, not even in the shower), - the giant bed but with two pillows that would be more suitable for a single bed, no decorative pillows on the bed and not even on the sofa outside near the jacuzzi as in the photo, - detached safe case , - mold. - mini bar almost non-existent (2 bottles of water, coffee and tea) - switches all broken, - Bathroom doors that do not close, - dirty curtains and light switches. - desk absent and replaced with bedside table - TV of very bad quality - Poor breakfast. We asked if it was possible to fix the lights and have some pillows ... they brought us pillows for the bed but everything else was not fixed. We asked to change rooms, but apparently the hotel was fully booked! We were supposed to stay 3 days, but it ended after one night. The only positive thing was the staff of the Resort, who despite everything was welcoming, understanding and did not oppose to refund us for the 2 nights already paid ... maybe we were not the only ones to complain. I'm really sorry to have to write this review but unfortunately I couldn't pretend nothing happened ... The structure could be a real jewel but it is not taken care of at all ... perhaps due to lack of staff, perhaps due to the economic crisis or due to the repercussions of Covid, ... I do not know what the real reason is but I wish you with all my heart that they manage to restore the things that are wrong in this Resort becaused otherwise it would be a real shame.

This property is a diamond in the rough. This resort has beautiful views at all pool locations. The stuff are nice friendly and helpful. I will definitely be coming back during peak season.

Where do I start, I reached reception and nobody was around, I waited around 10 mins and a lady came over eventually, she checked me in and asked me to wait… a while later she got me to load my case onto the golf cart and off we went up the hill… We got to my suite and oh my god this was no suite… she put the key card in and ran…. I asked her how do I go down and out she said you call down 0…. I sat down… it stunk… like a strong fungus damp smell… I looked at the curtains and they were full of fungus…. I stood in wonder… what do I do, I can’t sleep in that!! Tried to call down to be moved to a room which looked like the pics… no electric…. The hotel had lost all power… the whole area had… but now I have no ac, no way to leave… so I got my luggage and trailed down a steep hill to check out and get out…. She had no rooms to move me to… ******* couldn’t even contact them so no idea why they listed them… sad… because as the pics show the place has potential… but the passion in the running of this place is not there… if you are not a long term stay they are not interested in you!!

The villa needs a reno, otherwise the villa is amazing. Remember to bring bug spray or to plug in the mosquito repellent that is in the room at night.

The room with the jacuzzi has an amazing view. Otherwise the room needs a reno. AC control panel had broken buttons and we were not able to adjust the fan speed (was set to high all night).