Sonder at Hance Park

I enjoyed the stay for a business trip at sonder, i liked pretty much everything except the communication. I asked if i can park my car off the street and never got a response. I had to double check with building managmement team to figure out. Also, the sonder app is not working and you need to log in and get information through web.

The place was amazing probably the biggest unit I've ever gotten to stay in so far. Everything was amazing I think it was just the check in & trying to get the code for fobs in locker, but all in all it was amazing & I look Forward to stay again with sonder, thank you again for amazing trip!

The 1bedroom we stayed at was quite dated. Carpet not clean, the shower drains very slowly and without handle. So for any elderly traveling, this may not be the place to choose. Not sure why it had such high rating before. One good thing about it is the communication was excellent on the app. Once I told them items not working, they immediately sent over people to fix, and even moved us to another location.

Sonder is a good idea with poor execution. To book a Sonder, I have to develop an app profile, which requires multiple scanning of my driver's license. That was odd and made me uncomfortable. I attempted to back out but Sonder said that they would charge me full price if I didn't show. That made me disappointed in ******* and Sonder. A few days before my arrival, I received an entry code and then received another the day of arrival. Sadly, neither worked. Standing outside my apartment, I had to wait on hold for 20 minutes until the door programmed for the third code. Finally, I get in. The place itself was nice with a full sized washer / dryer. However, there was no door to the bedroom so I could here the washer / dryer all night. I had no other option as this was the reason I booked this type of place, as I was in between two west coast business trips for over two weeks and needed to clean clothing. At 5:45AM, the garbage arrived and banged around for 15 minutes. Well, that is just bad luck on top of the experience. The place is safe and in a walkable area, but, overall, I wish that I had stayed elsewhere.

This is not a hotel. When you arrive you’re on your own, except for a hotline they you can call. That said, there is no concierge to welcome you. However, if you’re looking for an ‘apartment’ and independent experience, this place is for you. You will literally be in an apartment like environment.

I thought this property was very nice. Perfect space for 4 people. Park near by! Went to Chase field for bowl game, was just 1 1/2 away. The only problem I had was I paid for parking. First night was fine but other nights no parking. I figured they would just sell the exact number of spaces. However, I did call to let them know and they refund all nights so I shouldn’t complain. Would definitely stay there again.

I made sure the check in online was completed before we arrived to the Sonder. So that was fine. Upon arrival and entering the suite… it was surface clean but the walls in the unit are disgusting. Smudges and stains everywhere. It really made the place feel unsanitary. I purchased sanitary wipes and recleaned the entire Sonder. I didn’t want to touch the walls then touch my face accidentally. In addition the couch is sooo worn out. You cannot sit on the couch comfortably. You’re better off sitting on the bed. Which is weird if other people are visiting you. The TV was fine for me to set up since Netflix is so user friendly. This TV on the other hand is not. The cost for this Sonder is quite high considering how run down it is. I’m sure with all the money they gain from ripping guests off they can afford a new layer of paint, and couch and a smart TV. 2 towels provided only. The biggest deal breaker for me was our 2 fobs didn’t have access to building B where the hot tub is located. I reached out to their customer service whom responded quickly but such a waste of time. They had me running between the 2 buildings trying my fobs on every door. Even sent me to the underground lockers at 930pm at night to retrieve another fob. Which still didn’t have access to building B. I’ve lived in many condos back home in Vancouver simply the fobs didn’t have access and needed to be reset. Customer service said they cannot do anything, unresolved. Sticking to hotels from now on.

We love this property and have stayed here before. I was shocked at the condition of the carpet in the master. They responded quickly but there were no other rooms as an option

I loved the location of the flat, the amenities at the bulding are also great. I would have loved some streaming options or other forms of entertainment but the overall experience was quite a delight, it definately has a homey feel to it.