스테이브리지 스위트 피닉스 - 빌트모어 에어리어, IHG 호텔(Staybridge Suites Phoenix – Biltmore Area)

房間可非常一般般，一張大床，床特別的小，就是一張大點單人床，兩個人睡非常擁擠。睡眠感覺不佳。唯一可取，有早餐不錯 可以吃飽。

It is a nice quiet place to stay. It was also very neat and clean. Our only down fall was that the room we had reserved had a king size bed and unfortunately they did not have it available so we had a smaller room.

Beautiful hotel and rooms were very spacious and comfortable! It was also close to the airport and was in a convenient and safe location. Would stay again!

Nice enough place. Definitely not top of the range but not the worst place either. Very friendly staff. It’s okay but not great.

Terrible customer service and it starts with the manager. She’s awful. Stay away from this place.

Not so good. The receptionist didn’t a room for us and I made reservations a week prior to our stay. She seemed like she didn’t want my family to stay there too. She acted unkind, rude and disrespectful to us. I refused to stay in that hotel. Our usual stay is in Scottsdale and never had a problem. I was very disappointed with Biltmore location. Never will I reserve that place again

The whole experience was terrible. We stood at the front desk for 20 minutes waiting to check in while they had a sign up that they would be back. This was on Friday at 5 when check in is 4. Why would they leave for 20 minutes an hour after check in? Then when she finally came back no apology. She was very rude the rest of the time we say her and talked to her on the phone. Then when I tried to call the front desk from the phone on the room it was busy all three times I called. I think she put the phone off the hook as it was the same front desk person and when I finally hit 0 I got through. The sheets on the bed kept coming off and we were on the actual mattress so had to get new sheets the next day. Room was nice but service was terrible.

Our room bathroom door can't open from we check in,we need go to the lobby use the bath room,the hotel said no room change for us,no refunds.not recommended at all!!!

A very good experience. The staff were are great and very helpful. The facility was very clean and well stock at all times. Couldn't ask for a better place to stay