타운플레이스 스위트 피닉스 노스(TownePlace Suites Phoenix North)

At least I know my dogs were safe

The staff was very friendly and welcoming. The poor rating isn’t for them. The breakfast buffet had so many options. The room we were in had a strong odor. The toilet room reeked of urine. It needs a deep cleaning and sanitation. We were staying there less than 12 hours so we just dealt with it.

Needs a lot of work. Had to ask for soap for the shower was none in the room. Kind of loud anywhere near the pool.

Thought Marriott would be quite a bit nicer and put together. This one was not!! Showed up and literally cleaned our own room with the guy because it wasn’t cleaned yet. Found out this Marriott has a lot of long term tenants and our room showed it. Stained mattress, bugs, etc. the staff were nice to us, but no organization. Don’t stay here if you can help it. Marriott should get this place properly staffed and renovated.

I try to stay away from giving bad reviews however this was just too many things to avoid. I stayed with my family and it was rather disappointing. They didn't come to replace dirty towels and when asked they said that they didn't have any towels to replace them with. It advertises that they clean every other day and when we got there was told they clean your room only if you're staying 7 days or more. Didn't have shampoo, conditioner or body wash, bottles were completely empty. The door to our suite was extremely hard to close and open and a lot of the lights were not working at all.

The bed was so bad- when slept on bed, can’t sleep at all! It had no back supports… bad customer service at breakfast… never stay the place again!

Very Friendly staff, other than that, the towel hanger rods fell off the walls, the shower has two metal bars in it and one fell off. When opening our door to our room, then door get stuck on the floor halfway and I had to physically shove the door to get it to open all the way. The beds were extremely uncomfortable, and the room looked nothing like the pictures.

Room had limited supplies for kitchenette & bathroom doorknob was broken. Asked for towels, said they were out. Asked for pool towel said to use the pool across parking lot at another hotel, since there was something wrong with theirs, not sure why, there was a pool guy there every morning cleaning it. Anyhow, the breakfast was basic with no fruit, but the room suited our needs. Surprised Marriott is attached to the name considering how basic the service and stay was.

This hotel was very hard to find with all the construction going on in the area. The checkin took longer than expected. The room was very outdated. The living room doesn’t have a TV in the one bedroom suite. It only has a small TV on the room. The bathroom towel rack fell off the wall and exposed the glue that was used to hold it up. I’m glad I was only staying one night because there’s no way I would stay any longer. I’m upset that I wasted my money.