Trip.com was very helpful but from the beginning this hotel failed us. We arrived at 9pm to check in, room was not ready until 11pm. With a very cranky sleepy 3yr old. I called the hotel 3 days before check in to request a crib/pack and play and it was not given to us. I had to go to front desk 3 times to request one. Very good location, decent rooms but horrible housekeeping staff and follow through.
번역