We were in town for a funeral, the night before the funeral, the fire alarms went off. After evacuating the hotel at 12:45 am. We were told it was a glitch in the system. Shortly after returning to our room…. The alarms started going off again. This isn’t an alarm in the hallway.. it is IN THE ROOM!
This went on more than a dozen times over the next few hours. The hotel did nothing to offer compensation for the inconvenience.
As a manager of a large company that sends employees to this area several times a year, I assure you I WILL NOT let our planning staff book any of my employees in this hotel. The disregard for the client is inexcusable to me. I deal with hotels all the time and absolutely will not subject my employees to this poor level of customer service. Spend your money else where.
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