르 메르디앙 페탈링 자야(Le Meridien Petaling Jaya)

The room was great, featured a view of the city area at petaling, however being a suite, only featured one washroom, no powder room. Extra bed was surprisingly comfy, room was booked for parents 30 year anniversary. Overall a great experience, however hotel is a little out of the way. Design was overall very modern.

Located beside a mall (Paradigm mall petaling jaya). Impossible to walk beyond your hotel and the mall. Its beside a highway looking underground exit so if you're looking for things to do (eg night markets etc), you might want to pick something within the KL city. The mall is pretty big with major fashion retailers such as h&m and a sizeable supermarket at the basement. Hotel has a nice view from the rooftop. There is also a rooftop pool - no one was using it on both occasions that I've walked by. Decor and room wise is nice and standards as expected by Le Merdien hotels. Breakfast options were also decent. My major gripe is with the bed. It is really hard, almost felt like I was sleeping on a hard board covered in sheets. Usually I wouldn't say anything but my body was aching every morning just from the bed. The pillows are too hard, I got a stiff neck in my first night ... and every night I struggle to sleep because of the bedding issues. Just take note that the hotel is near a mosque and morning prayers start around 5-6am. So if you're not a practicing Muslim and not a deep sleeper, you'll be awakened every morning. This coupled with the bad bedding really ruined my experience at le merdien. It's unfortunate.

My 3 nights stay was marred on the last night. I had asked for my room to be made up before I left (the Do Not Disturb sign was turned off) but was taken aback when I had came back after a tiring day to a messy room that was not made up. I don’t usually like to kick a fuss hence I politely ask the reception to send someone over to quickly send someone to make up my room. After over 1 hour and at least 3 repeated calls (with 2 different officers) made to enquire what’s going on (with no updates at all on the situation from the reception) and obviously at this stage frustrated, I decided to find housekeeping on my own at the service room and was taken aback that I was told that nobody had asked them to activate an urgent cleaning for my room. Furious! On that same night, I had asked for body lotion which housekeeping did not top up but again I had waited in vain with nothing turned up at my door, even till the next morning until I check out. Was seriously disappointed by the repeated breakdown of communication and the lack of standard service levels like checking back in with the customer on the status.

Very disappointed during check-in. I have book and specified King size bed required, however upon arrival the staff claim that is fully booked and because my booking is through 3rd party. My friend using Trip.com too but he managed to get a King size bed. The staff attended to me was a young guys and arrogant. His friend that attended my colleague is much more better in fact, he walk over whisper to him, from the body language, both me and my colleague know that there are king size room available. I am Shangri-la members, didn't book through Shangri-la because not aware this hotel is belong to same group. What I am uncomfortable is the staff keep on mentioning I booking from 3rd party (Trip.com) but I think I am still a customer regardless where I book from.

The best services are given by staff. Nice views, the rooms very clean.

Location : Linked to Paradigm Mall Room was clean and with great city view . Bathroom was big with separate shower and bathtub. Lobby wasn’t great and look old ….

Conveniently located beside Paradigm Mall with easy access to 24hr Family Mart. Rooms are clean and come with 6 bottles of complimentary bottled mineral water. Staff are friendly & helpful too. Would be good if they can have a pillow menu.