더 웨스틴 페스(The Westin Perth)

It is always a pleasure staying at Westin. The hotel staffs prepared the complimentary cake greeting and a set of fruit tray. A very warm welcome for my wife’s birthday. It has been thrice that I booked the place for my family’s birthday celebration specifically at executive suite to celebrate the party with family and friends. Thanks Westin for everything despite of some disappointment during my birthday but overall you did well to handle it.

我們在8月13號早上7:50退房，當時給我們的賬單是40.6澳幣的停車費，房費提前付過。在7:56分刷卡扣除費用，我們離店後十幾分鍾，又連續收到兩筆扣款，分別是42澳幣和942.75澳幣。15號我們再次入住，跟前台反映這筆扣款事件，前台查詢後説是弄錯了，第二天退回我的信用卡。但是直到現在我都沒收到退款。酒店亂扣費，這是攜程的問題還是酒店的問題，什麼時候處理，誰來處理，沒有説法就衹能投訴。差評，不處理，以後不會再選擇任何地區的威斯汀酒店，對攜程也很失望🙍🏿♀️

離開酒店，打電話給service express，請他們安排行李員來拉大行李箱，結果等了大半天都沒有人來。因為趕飛機，不得不下去直接找門口的行李員。結果行李員説，根本就沒有人通知他們。這樣的服務，真的是太差了！

Staff was friendly and helpful, but housekeeping could be better. There was no soap and shampoo when we checked-in, and despite a call, no one came to assist with the issue.

Breakfast was repetitive hence not a good spread. More cater to Australian taste. Shower gel was not enough. Water replenishment was not enough. Great location and view. Pricey for the amount we paid.

Lovely like any other Westin we had stayed in. Floor to ceiling windows provided a lovely view from the 18th floor. The only downside was the inconsistent service received which was not up to the usual Marriott standards. Upon checking out, counter staff tried billing us for our stay which was fully prepaid online. Took some time to get this sorted.

Best hotel couldn’t fault a single thing will be our new go to for staycations for sure highly recommend it!

全体的にお部屋の掃除が雑なイメージです。替えのバスマットが洗面所の私のポーチの上に置いてあったり、ティッシュがなくなっていても補充されていなかったりしました。 日本のWestinのサービスとは異なるかもしれません。