익소라 호텔 페낭(Ixora Hotel Penang)

Services, location and amenities are good. However, cleanliness is not really good. My level has a bad smell and there was dead cockroach in my room. I also ordered room service during my stay. Staff in charge is polite. That was good. But, the food taste not really good. I like the coffee.

All ok except for the food and bed.Food taste so bad please improve your cooking. The bed is also uncomfortable quite hard. Others are okay

location is good, convenient , easily get food. the room is clean that is important to me. overall they doing a good job

The staff at this property are all great! They all go above and beyond to make your stay comfortable. Please (HN) give your staff awards!I have stayed at few of hotels. This was on the top of the list of best stays/experiences ever. I had breakfast today morning foods all delicious and very clean Staff was very hospitable and there for every need of mine. Thank you so much.

酒店太差勁，住的最差的一次，特別舊，地毯臟被罩臟，打開房門還有個不要的沐浴露，房間的抽紙也沒更換，抽了一下可沒了，水池的地漏一開水可掉了，我們又要求換了一間房，結果還是如此，衞生間下水非常慢，造成堵塞，附近也沒有賣吃的，有一家馬來人開的超市，連泡麪都沒有賣的，早餐也是差得很，如果朋友們有來檳城，真的不建議住這家酒店！

不得不説，這是我出差史上遇見過最差的一個酒店。也是這種很差的體驗感，讓我想把這半月的酒店都評價一遍。這是唯一一個差評。 如圖1所示，我預訂了房價313的房間，在購買頁面，它並未顯示這是無窗房間，別家酒店都是清楚顯示的。所以在我打開房間的剎那，驚呆了。以為是酒店搞錯了。立馬回到前台，前台説我訂的就是無窗的，於是我又重新查看了我的訂單，原來在購買以後，確實在下面的一個小角落裡顯示了無窗。 於是跟前台商量換房間，前台説每間加收106馬幣（約170RMB），意味着我的房費要483RMB。但此刻攜程上的大床房也衹要329。於是找了攜程客服，一開始客服打他們電話也不接，在打了無數個電話以後，花了1小時，最後兩間房共加159馬幣。 新的房間也非常的破舊，第二天的早餐更差，餐廳很臭，衹吃了幾口難吃的麪包就走了。 前台裏有一個會講中文的小姑娘，其實她人很不錯，但是她沒法做主。

Huge and comfortable rooms. Located beside a mall and close drive distance to famous nasi kandar shops