코트야드 바이 메리어트 잭슨 에어포트/펄(Courtyard Jackson Airport/Pearl)

Front desk staff failed to greet us even though she was on a call. Same front desk staff appeared to be on a personal call when we came back downstairs to purchase drinks and left us waiting longer than should have. The hotel was nice and clean. Comfortable bed. Hot water and great shower pressure.

It’s convenient to where we going around the city. It is a safe place to stay without being in the city.

Some refurbishing was going on, so not 100% up to their usual sharpness. Also, I wish the Courtyard still had complimentary coffee in the lobby.

Hotel is under renovations- we knew this. However, we were there for 4 nights and our room wasn’t serviced once. I was able to ask maid for extra towels, but sheets never changed and trash never emptied. By the time we got back to hotel each evening to find our room hadn’t been serviced, we were ready for bed.we ended up having to leave extra trash outside our door because it was overflowing in our room. Expected more from a Marriot property.

Our room had not been refreshed with towels, hand towels, etc or beds made. I called down after the 3rd day. I was told rooms were only checked/cleaned, garbage emptied, towels refreshed, beds made every 4 days. I would have to come down if I needed towels because he was on the phone. I walked right on down. He was on his cell phone talking and continued to talk while walking around getting towels and other items I needed. Beds were not made the next day. (The 4th day) but they did empty trash and bring in towels and coffee. Our room also had a really unpleasant smell.

When we are in town, this is preferred hotel to stay. The staff are professional and courteous. Rooms were clean and the area is decent.

The motel itself was great. The attitude at the front desk needed help. She did not want to do anything more needed. Card key did not work and I had to go to front desk three times and she finally admitted that sometimes the cards wear out. When she finally gave me a new one, it worked. But I have a bad leg and had to walk the length of the motel 3x to and fro.

I only wish they offered free hot coffee in the lobby, instead of Starbuck’s for purchase.

This is a great place to stay in Jackson. It’s nice, smells wonderful, friendly staff. Best hotel floor the money.