Grand Hotel Murgavets

There were a lot of positives about the hotel, Kosmos bar and bakery on the roof is excellent, as is the spa and staff. The rooms need renovation, bathrooms are shabby, rooms are overheated and there is no air conditioning, we had to request a change of room, due to the fact that rooms at the front of hotel, although they have lovely views are very noisy, there is a problem with stray dogs roaming the village and barking at night. Extractor fan and light in bathroom didn’t work, nor did the keycard, there are no rooms safes. Definitely need refurbishment. Biggest inconvenience was the two lifts which didn’t work for most of our visit, that is not acceptable in an eight story hotel, for the last two days neither lift was working which meant climbing up to 5/6 floors in our case,

Pros Looks great. Amazing cosy pool/spa area. Best equiped hotel gym I’ve seen in a long time. Excellent selection of delicious buffet food for dinner and breakfast. Some friendly staff. Cons Slept very badly every night due to the fact our room was unbearably hot! Room didn’t have air-conditioning either. We had all radiators off and slept with no covers and the balcony door wide open during winter to try and cool it down. We were facing the main road and was very loud all night with bars/cars/people/stray dogs and even wearing ear plugs were awoken, and the room still stayed hot! We spoke to other guests that had to do the same. Also, wifi didn’t work at all. Fridge didn’t work. Toilet had small leak on floor from inlet pipe. No security box in room. Staff were unable to move us to a room on the ‘quieter’ side of the hotel. Most staff spoke very little English.

Our stay was really enjoyable. I couldnt get my kids out of the swimming pool! The water was clear and warm. The jacuzzi and the sauna were a pleasant surprize, as well as the gym studio. The hotel is located in the centre of Pamporovo.

Please note that a Bulgarian 4 star is a 1/2 in UK. That being said this is a nice hotel .very clean ,warm and a cofy bed . Swimming pool was a nice big area little colder than I like but not something to complain about swim faster an you will warm up . Food in bulgara is always cold and it is no different for the buffet . I have a fussy eater so didn't eat here every night . What we did have from the buffet was good we went through to the restaurant were you have to pay for one night and they selection was good and it tasted spot on ,other nights we ate out around the town with no complaints . The bar on the top floor was not open much for our stay but if you get a good clear day it's worth a nip up for the view . Also had a massage in the spa highly recommended.