Stayed at The Clement Hotel for admitted Students Weekend and what a great way to be introduced to Palo Alto. We were initially at The Westin and transferred here. The concierge staff was amazing and made sure every detail was attended to !! I cannot thank or acknowledge Gail, Bernie and Cynthia enough. Everyday they would ask if we needed anything early morning and made sure to remember all those details for us the next day without us even asking . Their warmth , prompt service and friendly attitude highlight what true customer service should be like and really made our stay. The food was delicious and the kitchen staff even kept up with all the requests my husband and son had for food promptly and with such courtesy. This hotel is a gem and we are looking forward to our stay at this lovely hotel during move in weekend in September.
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