카스티요 호텔 손 비다 럭셔리 컬렉션 호텔(Castillo Hotel Son Vida, a Luxury Collection Hotel, Mallorca)

호텔의 태도가 매우 공격적이어서 우리 아이들과 함께 체크인을 할 수 없었습니다 호텔 매니저는 매우 친절했고 우리가 우산 아래 다른 호텔을 찾을 수 있도록 도와달라고 했지만 결국 아무 일도 일어나지 않았습니다. 결국 우리는 다른 호텔을 직접 예약하는 것 외에는 선택의 여지가 없었습니다. 저희는 씨트립에 취소 조정 및 수수료 환불을 요청했지만, 씨트립과 3일 간의 조율 후에도 환불이 이루어지지 않았습니다. 그런 다음 그들은 비용의 일부를 우리에게 상환합니다. 이것이 어떻게 받아들여질 수 있는가! 지금까지 이 문제는 해결되지 않았으며 Ctrip은 끊임없이 사람들을 변화시키고 있습니다. 문제가 해결되지 않았습니다!

環境優雅城堡酒店位於環抱的山景之中可眺望大海，酒店中的設施古典與現代裝飾相得益彰，周邊有五個高爾夫球場，露天及室內遊池，花園也很精緻。有很多中世紀及文藝復興名畫真跡如委拉‘斯凱茲的《西班牙國王菲利四世》的肖像。這裡是達官貴人社會名流的必行之地，如摩洛哥國王王妃，西班牙國王家族成員，也是我國己故國家主席李先念一九八四年的下榻官方接待國賓酒店。

很好很好很好

10월 1일 레스토랑에서 식사를 했습니다. 서비스는 표준보다 매우 낮았습니다. 웨이터들이 우리 테이블을 지나치는 동안 의사 소통을 위해 서로 소리를 지르고있었습니다. 웨이터가 트롤리를 아내가 앉아 있는 의자로 몰았습니다. 우리 테이블의 다른 손님은 리큐어와 함께 커피를 주문했지만 리큐어를받지 못했습니다. 음식을 주문하고 얼마 지나지 않아 와인 메뉴가 나왔어요. 대체로 경험은 좋지 않았습니다. 우리는 그 다음 리셉션에서 택시를 주문했고, 택시는 왔다 갔고 우리는 호출되지 않았고 우리는 다음 택시를 위해 또 다른 시간을 기다리는 것을 진행했습니다!

아름다운 위치와 전망. 근거는 사랑스러웠다. 식당의 음식과 서비스는 훌륭했고 우리는 아침 식사를 할 것입니다. 아침 식사는 풍부하고 다양하며 맛있었습니다. 매일매일 갓 짜낸 오렌지 주스가 정말 맛있었어요. 모든 곳에서 훌륭한 숙박!

아주 오랫동안 아이 없이 아내와 함께 짧은 "get a away" 숙박을 합니다. 호텔은 청결과 전망에 대한 기대치를 초과했습니다. 우리는 완전히 새로 개조된 객실을 얻었습니다(해당 범위에서 더 비싼 종류).

I stayed at this hotel a few weeks ago and have returned to stay again currently. Our first visit was excellent. The location of the hotel was ideal, excellent food and facilities, with attentive and friendly service. Marriott Elite recognition was great and I was given a tour of the hotel and escorted to my room. Based on that stay, this hotel has earned its 5* rating. A few weeks later, it feels like an entirely different hotel. The service has degraded to a very poor quality. All of the problems are easily rectifiable. Any of these alone wouldn’t be an issue but the consistent nature makes the whole experience unpleasant. - Front desk on arrival promised to phone when the room was ready for checkin but never did. - The room was then configured as a double instead of a twin despite discussing with the hotel days prior - Service at breakfast is erratic and poor. At our last stay, orange juice was topped up regularly. Currently, you are lucky to get a single glass poured in the entire time you are seated. - One morning I asked for milk to go with coffee three times and it was never delivered. - Concierge have gone from being very responsive (within a few hours by email) to taking days and multiple follow ups to make reservations. I am still waiting for a booking to be made that I requested days ago. - Again, poolside service is poor. I asked for a menu which was never provided and ended up walking to the restaurant for lunch. I will say that elite recognition is generally good here. Status was acknowledged on check in. On my first stay I was given a welcome gift, drinks voucher, and spa voucher. On this stay, I was only given the welcome gift. The hotel is busier and has clearly had to recruit large numbers of staff in a short amount of time. It’s understandable that there are some teething problems at the start of the season but it really does make me not want to return again next month.

Wonderful property and amazing staff! The location is a little far out from the city but the grounds and pool was perfect. The staff at the pool and restaurants were wonderful and very attentive after a few calls were made.

We were here for a couples getaway with other couples for golf and sightseeing. There were so many things about the property that were very well appointed and I would consider to be 5*— the breakfast buffet was beautiful, had many choices, even for a vegetarian, and the tables and service at breakfast were so lovely. Coffee was refilled in a timely manner, and I take mine with frothed oat milk (avena) and they were always happy to accommodate. The service in general was excellent from Luis the concierge to the sweet cleaning people. I used the complimentary spa area (Finnish hot spa, bio hot spa, relaxation area, fitness center), and also sat around the pool one day. PROS: The food was quite good from room service. Gazpacho, grilled veggies. The gratis spa area was nice. The pool was too cold for me, but the chairs and the pool area were appealing. There was even a lifeguard. Service in general was excellent. The breakfast buffet was really really good, with many delicious choices—my fav was the mango chia pudding. The Bar Armas had a nice singer on Wednesday night that was lovely while having cocktails and the free bar nuts/snacks were a nice addition. There is a water station at the driveway that is so convenient especially for the golfers since it’s near the golf bag storage closet. The fitness center was bright, with big windows and air flow and plenty of equipment. I noticed that they even have a sensor that motions the CO2 level/pollution in the room, and the cold water station inside the room works well. CONS: The terrible smell in the lobby which smelled like sewage was almost unbearable by day 5. I don’t know if it was an actual sewage problem or something else, but everyone in our group noticed it and felt it was an awful smell. The pool service for drinks and food was quite slow—not the fault of the poor pool waiter as he was running to keep up with the entire pool area and he seemed by himself. I also agree with the post that mentioned that the restaurant could use a weekly “specials” list. The “hot tub” near the indoor pool was not hot—it’s lukewarm, so would be nice if this was actually hot. GOLF: I only played Son Muntaneer and not the other two as we drove to other courses on the island for our other golf days. I thought Son Muntaneer was absolutely gorgeous and very walkable. The mist in the morning, and the beautiful olive tree landscape made this one of my favorites I have ever played. It was long for women (5700+), as my home course is around 5300. The golf attendants were so cheery and helpful and they give you a piece of fruit when you start. There is a practice driving range and a practice putting area, but the chipping area is for members only (go figure—makes no sense to me). Watch for the tree called El Capitan, the oldest olive tree on the island. Quite pretty! We also played Alcanada which was equally good but 30 min away. This was a wonderful home base for seeing Mallorca and I would definitely recommend it for