익스텐디드 스테이 아메리카 - 팜 스프링 - 에어포트(Extended Stay America Suites - Palm Springs - Airport)

very comfortable spot and friendly staff

Good Service Clean

Front desk person nowhere to be found for check in. Had to wait over 20 min in lobby and many phonr calls for an unapologetic guy to show up and start the process of check in. We ended up not staying because we were worried that our bikes would get stolen or vandalized overnight.

The room had a few areas of maintenance, wear and tear and stains. Beer cans outside of the bedroom window. Roaches were found in the room.

Bathroom wasnt clean. Urine at the base of the toilet. Seat in room was torn. Hairs on the pillows. The staff was amazing. Friendly and outgoing. Very helpful. The hotel needs a ton of maintenance.

We arrived at about 10:50pm to a lobby that claimed to be open until 11pm (9and also is supposed to be open 24/7) BUT NO ONE WAS THERE AND WE HAD TO WAIT MORE THAN 15 MINUTES. WE WERE EXHASTED. WHEN SOMEONE FINALLY CAME THEY DID NOT APOLOGIZE

Our shower leaked spraying water all over. Andre suggested using electric tape to fix. I said no and requested another room. Andre and his manager got us another room, however the faucet in the sink was faulty. I am an amputee and had to opt for a non accessible bath not to mention the slip danger on a wet floor. What is disappointing is no form of compensation was offered.

The staff (the woman at the desk) when I asked for one hour more before the checkout, was rude.

The gentleman at the front desk was really nice but that is the only thing I can say positive. The room look really run down. Bathroom specifically was in desperate need of updating. The towel bar fell as my wife hung a towel. The shower had paint chipping on the upper walls. The outside pf the building looked better than the inside.