Staff did NOT acknowledge me as a Silver Hiltons member, did NOT ask for my HH #, log me in as such, and told me that I was upgraded from a king to a double queen....my experience over the last 20 years of being in Hilton Honors is the two queens option is always less than the king! So no upgrade was really the issue, and I was not given what I signed up for and still paid the 'upgrade' price.
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