Hotel Suites Palm Coast

We picked this hotel since we're members of the Best Western Rewards Program. It's not and easy place to find, tucked off the highway behind a Burger King and a Hampton Inn. Check-in went well, the staff friendly. Our room was not the best. The TV remote had to be replaced and the pillows were lumpy. Room Service was spotty. We had to go to the front desk to replenish our toilet paper. The bathroom exhust fan, if there was one, didn't work. After our second night, no bath mat was provided. On the upside, the included hot breakfast was very good. The man who maintained it was very friendly, accomodating, and efficcient.

When we arrived, I was told that we were given a second floor, but Tyler at the front desk, noticed I requested a first floor and made the necessary change. The room we were given was freezing and appeared to not have a working heater. We told Tyler and he upgraded us to a larger, warmer room. I must say, Tyler was wonderful. The hotel is clean, and our room was also. The bed was comfortable and the shower was refreshing. They do supply single use shampoo etc, but it won't go very far. Make sure to bring your own. We did have some lights that were not working, one had a broken switch and one may have had a burnt out light bulb. We managed with the lights we had. We really were there to sleep and go. Now when we are traveling, we pick hotels that offer breakfast. This breakfast was really the worst we have experienced. It was a busy Saturday, so I understand some things might run out, but not every hot item. And never coffee. The waffle iron was not working, the syrup containers were empty, the yogurts were not replaced, several times the hot items were empty, the napkins and silverware were often empty. It was a disaster, including 2 garbage cans that were full to over flowing. The man working didn't seem interested in making it better, that is, when he came out from the back room. The lady at the front desk came out, to help maybe(?) but genuinely seemed stressed. I'm sorry, based on the breakfast,I can't recommend