리젠시 온 더 비치(Regency on the Beach)

We saw one cockroach on the first evening, then one more above our bed at 1am ! And another one in the toilet on the next morning. That’s unacceptable! Underneath the microwave was super dirty… Although we were booked for two nights, we had to move out the next day. We did talked to the front desk but no action was taken. I will never stay there again.

Nobody in the reception when we checked in at 2:30 pm. The reception hours is between 9-3. The apar**ent is riddled by cokcroahes in the kitchen. The smoke alarm has no batteries. Exposed wiring next to the aircon.

We stayed at the hotel for a couple of days I was double charged for two rooms instead of one the hotel was notified before staying and we were assured the problem would be fixed and that was almost 3 weeks ago I keep getting messages requesting the itinerarys for both rooms which I have sent to them and nothing has been sorted with the refund of money's or stats at the hotel in the future to cover the costs they just keep replying emails saying to send both itinerarys to verify on there end

Good place to stay - I needed a place with a kitchen washer/dryer and this place was perfect. Right on the beach so you can enjoy the ocean. Included was car port parking and they accommodated my late check-in. Rooms are nice and comfy. 7th floor view is also very nice - There is a pool, bbq area on the roof. Recommended if you need a place to stay and can take care of your own needs. Area has many nearby groceries, restaurants, cafes, drug stores.

The building itself outside and common area is maintained but the room was terrible. There was hair on the wall tiles in the shower, tiles cracked in the base of the shower, the door of the shower was rusty and warped which wouldn’t close properly. The room itself had a surface clean but the tiles need a good scrub. The curtains are stained and dirty. The toilet seat is stuck down with double sided tape

I really liked the location and the size of the room, the kitchen and view, but it wasn’t cleaned properly. The bed felt sandy on top. There was a dirty sick left in the bedroom and a jacket hanging in the wardrobe. I told the receptionist downstairs and he say “it’s not my problem”. I took a photo of the sock and jacket. The door into the balcony didn’t lock. The bedroom door was broken snd didn’t close. The spa didn’t work and the shower in the unit was terrible. It said there was supposed to be an extra role of toilet paper in the cupboard and there wasn’t. When I needed another tile, reception was closed.

The position of the hotel is excellent. The biggest disappoin**ent was the cleanliness. I have an allergy to dust mites which was severely triggered within 15 minutes of entering the apar**ent, resulting in rashes and swollen joints. The apar**ent was fully carpeted except the bathroom and poorly cleaned. Our stay was for 2 night's but due to my reaction we had to leave after the first night. I attempted to raise the issue with reception but they were disinterested/ didn’t know what to do.

Location right on the beach and very handy to my family at Palm Beach. Walking path north around Burleigh headland.

Enjoyed my stay, open my door put onto the beach. Quiet and clean. Great communication with reception after hours. Easy parking. Close to everything.