I will leave out the long list of things that led to my review of a bad situation, but I will provide the basics. I travel EXTENSIVELY for my work on the touring side of the music industry and was recently a guest at this property. My check in was done by ”Joy” who was incredibly professional and was even able to get me into my room before check in time (an incredibly important thing when you consider I sleep during the day and check out in the middle of the night) Let me digress and say the following; the room, the property, the location and everything associated with it were PERFECT! My issue came at that ”middle of the night” check out which is something I do constantly and no other hotel chain has issues with or unnecessarily complicates . Checking out, I walked up to the desk to discover the night clerk watching something on their phone. No biggie, but I have always been of the thought that there is SOMETHIING that needs attention while you are at work and you are not being paid to watch movies, videos, tik-tok's etc while on the clock, but I digress. I hand the young lady the key and tell her I am checking out. I further tell her that I don't need a receipt, it will come to my email. I proceed to the lobby, grab a seat while I and a colleague await our ride back to the venue. I minute later I get an email alert so I open it to confirm my receipt. Imagine my surprise and FRUSTRATION when I do not find a receipt but a late no show CANCELATION! I go back up to the desk and tell the young lady what I just received and she has the audacity to say ”Well I wish would have been more clear, there is nothing I can do about it now” At this point I am just dumbfounded and asking myself how I could have possibly been ”more clear” than saying ”I AM CHECKING OUT” Just because you are not accustomed to folks checking out in the middle of the night does not mean it is uncommon. I walked away believing all was a total loss and pointless to do anything further. After letting this ”stew” for a couple of days I called the desk and spoke with ”Joy” and explained the situation. Joy was a true professional and actually said, ”I was waiting for your call to be honest” I explained the situation and she explained things from her end and offered that I might reach out to the Diamond desk and see if they could help. Let me interject this nugget... On this tour, I have been in Hilton properties exclusively for the previous 43 days and I had already retained Diamond for 2024 and I had already had THREE previous issues ALL OF THEM AT HOME2 where I needed to reach out to the Diamond desk which was a major PAIN (so much for loyalty). For this reason I resigned myself to the fact that this stay would be uncredited (as a cancellation) and I was just going to write it off and avoid Home2 in the future. Later that day I miss a call from Joy who left me a voicemail telling me that she had taken it upon herself to reach out to the Diamond desk to get me credit for thi
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