I had a rather disappointing experience during my stay at Chrousso Village Hotel in Chalkidiki, warranting a two-star review. While there were some positive aspects, the negatives overshadowed them. Firstly, I must commend the hotel for its cleanliness. The rooms and common areas were well-maintained, and this contributed to a comfortable stay. However, the quality of the food was only average at best. The all-inclusive drinks, in particular, left much to be desired. They were overly sweet and seemed to be the cheapest options available. Additionally, it was disheartening to discover that normal black coffee was not included in the all-inclusive package and came at an extra cost. !!! One significant issue during my stay was the behavior of the restaurant manager, Christos. He appeared disinterested in guest interactions, often neglecting to even greet us in the morning. His actions, such as prioritizing higher management and acting condescendingly towards others, were unpleasant. On one occasion at breakfast, when I asked for some croissants to take for my children with me on a day trip, he refused and insisted I pay an exorbitant 10 euros - I told him why I want to take them” he replied “I don’t care, don’t tell me what for, you can pay 10 euro and take them”. This was both unreasonable and unacceptable. !!! !!!! We walked out from our table without these croissants and restaurant staff put them into a bin! When I reported this incident to the reception, it was resolved and my children got their croissants for a trip, but it left a sour taste. Furthermore, the restaurant staff appeared depressed, stressed, demotivated and robotic, possibly a result of an unsupportive work environment. Looks like Christos want to be kind of tyrant for his staff, but that doesn’t work in hospitality business. It's evident that there is a lack of positive management in the hotel, which greatly impacted the overall guest experience. In conclusion, Chrousso Village Hotel has the potential to be a pleasant place to spend a holiday due to its cleanliness and beautiful beach location. However, the poor management, especially the attitude and actions of the restaurant manager, Christos, and the lackluster quality of the all-inclusive offerings, marred my stay. I would not recommend this hotel to others seeking a relaxing and pleasant holiday experience.
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