빌레나 플라자(Villena Plaza)

I booked it then I cancelled it. It took a day to try to sort out the detauäils with owner/manager and it actually never happened. They avoided my question about late check in totally while confirming or commenting on other parts of the reservation. I choce "pay at the property" payment policy which later they called "a bug in the system" and tried to make me the same day of the booking, so about 20 days ahead of agreed schedule. I had no choice but to cancel. Don't waste your time with these cheaters. This is not what travel is supposed to be!

Nice apar**ents, excellent location. But here are a few disappoin**ents: -check in was supposed to be at 16h, and at 15h we received à message saying it was delayed at 18h. It finally was at 17:20 -AC was locked in my room (i could not ajust any setting) and the employee said he would send someone to fix that. Nobody came for the 3 days. -shampoo bottle and body gel bottle in the shower were both empty -shower door pulley was falling appart so i had to fix that in order to get it functional -the faucet was not screwed in place so it was moving all over the place. So: nice apar**ents but service should be improved. Thanks.

Stanza sporca, al quarto piano senza ascensore. Colazione in struttura esterna a buffet scarsa e di pessima qualità. Abbiamo soggiornato due giorni, dal primo giorno non esisteva l'acqua calda e ho dovuto fare una doccia con acqua ghiacciata. Il ragazzo che ci ha accolto dice che non può fare nulla, di contattare il gestore (con sede a Milano). Il gestore manda un tecnico il giorno dopo nel tardo pomeriggio. Il problema non viene ripristinato. Viene promesso un rimborso di una notte che ad oggi, dopo un mese, non è ancora arrivato e il gestore ignora i messaggi di sollecito. PS. Anche la porta di accesso dalle scale comuni del palazzo alla struttura è rotta e resta sempre aperta: a questo punto chissà quando la ripareranno....