Stayed as part of a coach party. Hotels catering for coach parties, 3 coaches in on my visit, sometimes fail to deliver. Whilst on arrival it took almost 40 minutes for keys to be issued and luggage delivered to my room, considering the limited number of staff available and another coach had just arrived, it was acceptable, complimentary tea and coffee on offer. My room a twin, had everthing I needed although would probably be on the small side if two people were staying. The bathroom was functional if compact but the shower was terrific, plenty of hot water. A large TV and ample storage space. The evening Meal was exceptional, no pre ordering here, everything brought to your table, Each coach party was allocated a slot,although as the week progressed this was very flexible. The restaurant manager was 5 star, never seen anybody deal with service, staff, customers like that, well done. Breakfast was equally slick, all you had to do was ask and tea coffee toast jams would appear. No cold food here. The entertainment started with Bingo followed by the nights guest, again all very good. Any niggles, lift was small and at busy times overstretched, the building is old and corridors reflect this. Overall this was a 5 star experience in a 3 star hotel.
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