My second visit to Headlands! I visited last year in February with my sisters and this February with my adult daughter. In almost all areas the attention to detail and service is an A+. The rooms are lovely and cozy for a winter escape. The food is delicious and the therapists at the spa are top notch. Because it is a slower time (we visited mid week in February), we definitely noticed the lower staffing, particularly at the spa, and had to wait to get checked into the spa for 15 minutes (no one was at the desk) and lost the opportunity to use the sauna before our appointments. The hot tub was also being repaired and out of service. We had scheduled the crab shaking experience, but unfortunately the person who leads this had a family emergency the day we booked-- and the next morning was booked (and was the only person who could lead that experience). The staff did an admirable job of making amends by sending us appetizers and welcome cocktails to our room. The staff went above and beyond. While I understand that it is challenging to staff during a slow period (and if I had to make a repair on the hot tub I would do that mid week in February too), the rates were not reduced and thus one thinks the service and amenities will to the usual standard. So that was my only disappointment. Overall, would go again. Would not visit mid week in the winter when amenities could be less than anticipated.
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