호텔 & 스파 샤토 드 릴(Hotel & Spa Chateau de l'Ile)

Such a perfect little getaway near the Christmas markets of Strasbourg. We stayed here in December and were delighted with our pink wallpaper room that felt so classic. The staff was lovely and it was such a cute space. :)

Disappointed a lot: 1. There were no any information that SPA and swimming pool are closed. This we knew only after we paid for our stay. 2. There was sauna that we blocked just for us for 1 hour and we were assured that we will be alone. Finally we ended up with other people. 3. Far from being 5 star. Bar was empty with towels inside. No water in the room.

The room was wonderful (we stayed in the chateau part of the hotel), service was excellent. The breakfast is very copious with lots of fresh options and we couldn’t have had a better stay. The restaurant is also outstanding for lunch and dinner!

If you are two people in the breakfast room, you cannot sit at a table for 4 people. If the riverside table is vacant, you cannot go there because it is forbidden to use 2 separate tables. The staff is very rude. I will not come again, I do not recommend

The Chateau is a beautiful hotel and property, and the staff are excellent! A couple of constructive (negative) comments are as follows: there are no screens on the windows, so the bugs flew inside our room. We noticed this is a traditional in France, but this is a Hotel. As for the TV, there was only one (1) English-speaking station (BBC), which had poor reception. For a 5-star Hotel, there should have been more TV available. Lastly, the maid or cleaning staff did not clean the tube during our stay, which was numerous nights.

Great hotel outside downtown next to a a park. Beautiful surroundings. Good service from their staff. We had dinner and breakfast at the hotel which was reasonably priced and tasty.

Slightly underwhelming service, I expected help with bags on the way in which wasn’t provided. Facilities I thought needed a lick of paint and I thought the room could do with a review of the decoration. Very clean tho.

A classic clean hotel very nicely situated. Friendly staff. However the facilities are not up to standard of today and do not match the price setting. The spa is very limited, hot tub empty. All and all below our expectations. Not worth a d-tour

Unfortunately after checking we noticed A/C is not working.they mentioned is going to be fixed by 1-2 days .after 6days since we checked out still was not fixed.