Carlosta Hotel

Nice hotel with access to mall. Hotel staff are very friendly.

Very friendly staff.

Carlosta is by all impressions, a locally owned and run hotel. Whilst initially quality seems ok… it’s the attention to detail that is so completely lacking, and provincial way of doing things that spoils the stay. The room rates are reasonable, but our room had no window, so it was like staying in a large cupboard. The continue playing of the same three Christmas songs over and over on a loop (6am to 10pm) was particularly annoying especially as the sound was too loud in the corridors for the guest rooms. I appreciate its a ‘Ber month but too much! However, the most annoying aspect was how the hotel blatantly tries to take advantage of its guests with extras. Transport to the airport I was quoted an eye watering P7500, in coming I paid P4000 so almost double. The front desk made no further suggestions to assist me. Fortunately I worked it out for myself and paid only P200, in a shared air conditioned mini bus, perfectly acceptable. Same with massage service 1000/hr for the house therapist, or 200/hr hotel surcharge if we sourced our own. Now today’s final twist, the hotel no longer wishes to issue hand towels? What gives? To end on a positive note, the staff are very helpful and polite, but of course can only be as accommodating as the management permits. Has the potential to be a lot better.