I wanted to love this property, especially as the neighborhood was great, with beautiful historic homes and easy walking distance to the French Quarter. Unfortunately, the room had clearly not been cleaned, as evidenced by an empty body wash bottle on the ledge of the bathtub, trash not taken under the kitchen sink, and the tub not draining during the first shower. When we called the front desk, Jasmine, who was the acting manager, offered us a much smaller and dank suite that also looked dusty and not well-kept (we had reserved an executive suite). When we did not want to switch. She sent a maintenance man to unclog the drain and said that housekeeping would clean. The maintenance man arrived and worked on the tv (as it was not working) and then unclogged the drain and walked out, but not before showing us the massive amount of hair that was the clog culprit. Then no housekeeping arrived. Another staff person went to clean the shower/tub the next day, after we went back to the office to let him know what happened. He begrudgingly went to the room, with a bit of attitude. Our stay was for 6 nights…we asked for cleaning every day and it wasn’t done until our 4th day. To be fair, it was the holidays and Jasmine said the regular housekeeping was on break and they were using temp staff. To add insult, when we checked out, Jasmine offered to comp one night, unprompted. We didn’t receive the credit through *******, as promised, though we called 3 times to follow up. Disappointing.
번역