익스텐디드 스테이 아메리카 셀렉트 스위트 올랜도 키시미(Extended Stay America Suites - Orlando - Kissimmee)

I guess the card I used did not reserve booking, when I called the hotel to confirm they said they had it and overnight staff said I could check in early. Flew in with 5 kids 3 under 3 and drove 1.5 hours from Orlando airport got there and said sorry, you can't check in. Room my sister had bloody underwear that wasn't disposed of. the shower head fell off and almost hit my newphew's head.They compensated for that $100.00 but this place is for people who just want to stay if they don't have homes or something..they don't clean the room daily and if you want clean towels 1 time they will clean, second time they charge. go to a regular hotel if you have family.

Room was dirty, we request be change to another room and the second one have also roaches, the hallways also were very dirty

Staff needs to improve on housekeeping and maintenance. Front desk employees were rude and disrespectful.

They gave us a room where nothing was operable, tv didn't work, no trash can, the bed was terribly bad. Worst breakfast

From check in the staff was extremely extremely rude we stayed for about a week and it was towards the end of my stay that I witnessed the front desk gentleman call a customer an obscene inappropriate name. Will never stay at this property again…. With all of the competition in the area definitely save your money and go to a different property.

The evening staff was not very friendly. However, our morning staff was! Check in and check out was easy. Our room, however, was not the most clean. Hair on the floor in the bathrooms, dirt in our room and around the windows.

Did not enjoy our stay at this property. It smelled bad all around & looked dirty including the room we stayed in. There was a dead roach in the bathroom & on top of everything we were going to get charged to exchanging the towels. Would never stay here again or recommend this place to anyone.

Don’t ask for toilet paper, they won’t replace it when you run out. No housekeeping. The room smelled like mold. The beds are NOT queen size! They are FULL SIZE and barely fit two people! The “breakfast” is prepackaged blueberry muffins that taste like crap, Quaker instant grits and oatmeal packets. The creamer is poisonous. Usually waiting for someone at the front desk. Heavily understaffed. ONLY ONE LUGGAGE CART FOR THE ENTIRE HOTEL so if you’re stuck waiting for it, they will CHARGE YOU for still occupying the room when it’s the hotel staff fault for not having more than one! The staff also uses it so you’re lucky if it’s actually available. Tons of homeless and sketchy people hanging out behind the hotel. They have to PAY the sheriffs department to have a squad car circle the parking lot for four hours at night due to break ins! Overall this place was terrible!

Avoid this hotel at all cost. Staff doesnt help with issues with other guests. We had our upstairs neighbors stomp their feet till 1am and start again at 7 with no one on staff to help.