We were met with only having room options of floor 1 or 2 which were pet friendly. We did not book a pet friendly room on purpose. I killed a roach in the wall when we first arrived, then three more as we were checking out. The refrigerator did not work and the room was very noisy. I told the person at checkout and she said since I had booked with *******, she could not refund me anything but would email me to determine a way to make it ip Toby’s. That email never arrived.
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