Our first room had a broken toilet, safe and hotel phone. Called them to report the issues, he was polite and immediately switched our room, which was great. He didn’t offer any additional help, couldn’t even bring us the keys. We had just travelled for 24 hours and were exhausted; the least he could have done is brought me up the keys, rather than making me walk back down to the front. We had already unpacked and had to repack and carry all of our stuff to the new room at about 2:00am. The pool closed early, 6:00pm. Most pools are open until 10-11. The whole idea of booking with a pool was so we could use it in the late evenings after being at the parks all day. We did not get to use it once. This is also the first place I ever stayed at that did not have a coffee machine in the room. Our first night in that terrible room also was the most expensive night (although still really cheap it’s just the point), then they added a “resort fee, which again wasn’t much but it’s the point. Would never book here again.
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