Don’t waste time and money on this below par hotel. It is not worth half its stars, specially as it fails every aspect of customer service. Even when they agree that the service experience was poor, their only response is to “ask for names” and not correct the problem! “Who said it? Who did what?” But never “let me take care of it.” It fails every level of basic customer service.
Pass this hotel, there are many options in Jerusalem.
We will not go back, that’s for sure.
번역