Standards have definitely dropped. Sonny the General manager has gone , the replacement has hired “cheap staff” … you get what you pay for. The restaurant is less organised especially at breakfast. The little lady making omlettes etc has gone. The tables are dirty and cats are allowed to walk over lay on them. The lounge bar area is in need of repair. The boards are coming apart . Instead of addressing the issue it has been taped off. There are empty glasses , full ashtrays just left on poolside tables. A few days after our arrival a group of people turned up at the hotel , adults drunk , abusive demanding drinks in the early hours. A school age boy in the party jumped off of a guests balcony in to the chill pool. Completely dangerous activity by a non supervised child. The group attended breakfast swearing and generally being anti social throughout their stay. Why were they not asked to leave? The only haven was the chill pool. Bullent (Billy) was excellent at his job ably assisted by Yusuf. We enjoyed the chill pool atmosphere. Our room was cleaned daily, no complaints there, although we did return one evening after a day trip to find our room door open. It could have been maintenance , house keeping , who knows ? We used the coco spa which was excellent although they did double book us , so we had to reschedule ! Reception were helpful when our air conditioning did not work. The Reef bar works well, with the Sheriff at the helm. It seems he’s one of the few original members of staff left, trying to keep the excellent standards of the past going . The management needs to be replaced , Selin is not even speaking to her guests .
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