On arrival, around midnight, we were shown to our "Superior Room" in block D Room 144. Immediately we felt there had been a mistake as it was a tiny room and only had a double bed and one bed side cabinet. There were no windows in the bedroom, only the patio door, which opened onto a tiny balcony with just enough room for two plastic chairs and a tiny plastic table. The room was very dark and dingy even in the daylight. The next morning we queried if it was a superior room and reception confirmed it was ! We were then offered an upgrade which it seems would have cost us an extra £300. We did not take it. The plus points on the room - the fact that the bathroom was OK with a large walk in shower. We had two fitted wardrobes with sliding doors and lots of hangers. The view from the balcony was very pleasant and overlooked the gardens at the front of the block. Minus points on the room - tiny and dark room. Only 1 bedside cabinet. No chair in room. Flatscreen tv initially didn't work. Noisy fridge had to be turned off at night. Tiny balcony with no drying line. Floors never seemed to be mopped and were very dirty and dusty after 2 weeks. The staff, restaurant and bar were excellent, with Erol being the star. The restaurant food of an evening was good with fair prices. There was plenty of outside, seating until it rained, and then everything was covered up. Your options were to go into the under cover restaurant or back to your room. Nowhere on the hotel's website or when you are booking your superior room do any pictures appear which actually show our room, except the standard room picture (for 1 guest) , whick looks suspiciously like our room! When we spoke to other guests, they were in a triple room with two beds and large balconies with a washing line. They said that from previous experience they knew to book the bigger rooms. Very disappointed with our room experience from the start. The jet2 rep offered to try and help but by then (2 days later) we had unpacked and decided to make do. Extra costs. Air con costs £5.00 per day for the whole duration of your stay. Safe at reception casts £2.00 per day. Late room checkout costs £25.00 for 2pm or £45 for 4pm. There are no pool towels so you will have to take or buy some at £5 to £6 each. Take tea/coffee for your room as only a kettle and 2 cups provided.
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