O2 비치 클럽 & 스파 바이 오션 호텔 - 올 인클루시브(O2 Beach Club & Spa All Inclusive by Ocean Hotels)

I am writing to inform you that I had a highly disappointing experience during my recent stay at the 02 Beach Club. I had no option but to check out after just one night due to a severe case of food poisoning that I contracted at one of your restaurants, Brisa. As a result, I had to make alternative arrangements at another hotel. I must express my utmost dissatisfaction and request reimbursement for the remaining five nights that I had initially booked. The lack of security at your property is deeply concerning, and the overall cleanliness of the installations left much to be desired. Moreover, the level of service provided fell far below the expected standards for a purported luxury hotel. Frankly, I am perplexed as to how this establishment is advertised as such. Given that my booking was made through *******, I am unable to directly contact the hotel to discuss this matter. Therefore, I kindly request that you reimburse me for the remaining nights as soon as possible. I believe it is only fair to be compensated for the terrible experience I had at your property. I trust that you will promptly address this issue and take the necessary steps to rectify the situation. I eagerly await your response and a swift resolution to this matter.

Pierre and the crew were amazing! We loved our stay and will certainly go back to this hidden gem in beautiful Barbados!

Pools too cool to swim in and the only available hot tub is up a flight of stairs. Unfortunately even though the hotel is advertised as all inclusive actually three of the four restaurants are closed two nights per week. They describe 4 restaurants on their website but not always accessible.

The property was amazing!! My room with a swim up pool/patio was out of this world. There are not a lot of activities however... It is a very quiet place. If you want entertainment you will have to go elsewhere (except for the nightly singers performing on the patio).

I have been to many All Inclusive resorts, and this one by far blows all others out of the water for Food and Service! Staff was all very friendly. They actually seemed happy to be there working! Grounds were well kept. Rooms were large. We were in the adult side, which I believe is newer then the other building. Lots of choices for dinners. Breakfast was just the buffet, which was fine! Lunch was the buffet, and Blue Fin for Ala carte lunch. No ice machines around, you need to call front desk. And they were there knocking at our door with it. House keeping was weird, not in cleanliness, but in the supply of towels. One day no clean towels left, The following day, 1 bath towel left for 2 people. But I called and they brought them right up. They offer turn down service in the evening. Restaurants need reservations, which was simple! Make them when you check in. Do NOT miss Oro, that was excellent! They had a singer every evening till 10. The pools were nice, but the main pool (adults only) doesn’t get much sun. And was in a wind tunnel. But pools were clean. Beach was nice! Plenty of chairs at pool and beach. Always a large supply of pool towels! My only issue, is they have a large staff, why no entertainment crew?? Pool needs to liven up. Pool bars were not busy, I think for that reason. But a very nice experience for us!

The property was fabulous. My room was modern. The view from my room was spectacular. The staff was very courteous and very accommodating. I will definitely stay here again.

The resort layout is fabulous. Attention to detail in the rooms and with the service team, superb. The location is walkable with lots to do locally. Highly recommend!!

Immaculate & relaxing & peaceful location! The staff was super friendly. I loved my stay and will def return.

O2 is a great property. The food is amazing and the customer service is impeccable. The night before we arrived, I alerted the staff that our flight was delayed and that I forgot to mention that it was our anniversary. The front desk was expecting us and champagne and snacks along with balloons were set up in our room on arrival. Drink service by the beach was also great and they brought us cold scented towels and popsicles! The hotel is a 10 minute walk from nightlife and 15 minutes from the airport. The only thing I would change is that we were not aware that the specialty restaurant, Oro, is not open daily and we were not aware that you need reservations from the concierge to dine there. Otherwise, can’t wait to go back!