오쵸 리오스 샌드캐슬 - 바닷가 경치, 매우 좋은 위치, 4인용(Ocho Rios Sandcastles Ocean View Fantastic Location Sleeps 4)

Apartment was not available. Guest was still in the apartment for 2 days of my 3 days stay. Renter lied about leak and relocated me to another dirty smelly location pretending that my apartment would be ready the following day. I waited past time of the event I was intended to attend on this trip. Management and front desk receptiontionist were hospitable and tried to accommodate me in getting ready for the occasion by offering an area for me to get dressed. I needed more so I had to rent another room from another private owner within the same hotel. I later discovered what I suspected that there was no leak and the room was rented fraudulently to another person. This room is one of the private owned rooms . Shame on the caretaker, there was no leak , just lies. I contacted ******* and they tried to contact her and could not reach her as she had already hung up her phone on me and turned her phone off. Of all my trips to this hotel , this is my only bad experience. I would like my refund, thanks

I never got to stay as I show up after traveling from New Jersey, then a almost 2 hour ride . Got to the property and I was told that the owner had to send a code that was at 3pm and they can’t get in touch with her .sit my grand daughter who this was supposed to be her birthday trip , till 6.30 when she respond and told them that the property won’t be ready till the next day , so I get on the phone and told her it was unacceptable as I have no where to go she want to send me to some place that I know for a fact that wasn’t safe she told me let ******* deal with it and hand up the phone . At that point I was told I have to leave the property, was very upset and the kind front desk person said it ok he will wait till I contact ******* which I did I don’t leave or get a place to stay till 8.30 that night