문 팰리스 자메이카 – 올 인클루시브(Moon Palace Jamaica)

Small Rooms. Other than that it was a wonderful stay, good folks, fun activities and amenities overall.

This was my second time at the property because I loved it the first time. Sadly my second experience wasn’t the best. Something came up missing from my room, when I alerted security and went back to my room the door was open, despite me closing it. My room was changed and when I arrived at the new room that door was open as well. I was left feeling unsafe and uncomfortable. The public relations team did their best to rectify the situation but ultimately the damage was done.

Amazing trip! Our week long stay was the first time my husband and I ever travel abroad. Our excursions were booked on site once arriving, so convenient! All staff was incredibly friendly and helpful. We will certainly be staying with moon palace again very soon!

The ambiance was on point. However, the food in the restaurants did not do it for me. I like food that is seasoned well, the food needs some help and also the entertainment was disappointing!

Just got back from our vacation at Moon palace Jamaica and I have mixed emotions regarding this place, so I start from the only thing that we liked to the stuff we didn’t like so much. There are so many lovely people working in this resort, very warm, kind and friendly no matter if you tip them or not. The hotel itself is mediocre at it best. Lobby and common areas are clean and beautiful but the rooms are small and outdated, we had mold in our shower. Upon checking in I mentioned that I have a gold status in *******, and they upgraded my room to ocean front which was nice but that’s about all you get with VIP, I lost count how many times I called to get an Iron in our room, or one night they forgot to put water in our room and I called three times to get water, we couldn’t use the hair dryer because the connector was loose. There are few walk in restaurants which all serve more or less the same menu and the food is bland and tasteless. We didn’t enjoy any dish and we tried all restaurants except momo. Buffet is not bad but the variety of food is less than other luxury resorts that I have been before.

We did have some staff service issues which was brought to the attention of operation manager and the executive director Poala and she addressed those issues.

Beautiful property, very well kept, great customer service, good was great. The only thing we didn’t like was the drinks. Alcohol was cheap and very heavy handed when making them! That was our only complaint, made up not want to drink.

The most amazing spa I have ever been to. Great resort. Liked it so much I booked another one.

Your given credits for activities around the property but everything is booked up so you can’t even use it and to me is not a perk if not available. Room upgrade is a joke. It was the same exact room i would Have stayed in without one. Cleaning staff not on top of restocking room