Front Desk concierge Rubio was rather unpleasant. He somehow had the audacity to correct me, the customer, and instantly made the customer, myself, feel heaven forbid awful. I was almost ready to cry after his scolding. I am highly upset
He has some nerve to scold a customer, claiming I treated Evette poorly. I did no such thing. I heId the supervisor accountable, someone has to, and it should be the customer, because the customer is always right. He really needs a 101 on how to address prepaid guests during check in. The nerve he has. Highly confused why bottled water costs more then soda in the lobby vending. The gym has no yoga ball like the photo claims on booking website. False advertising. I am praying for a good morning at breakfast to make up for Rubio's rudeness. Unacceptable and the CEO of BW should be very aware of his unexcusable employee at this time. Thank you and best regards for best western. There gonna need it if they want to stay in business.
번역