Apparently you have to sign up for room service or you can get to no towels, less than half a roll of toilet paper, and a small sand castle building in the bathroom. We were never told of this and apparently it is our fault. Not only did our AC stop working on the second of our FIVE day stay but we were only provided a fan, and the bathroom vent never worked turning out room into a variable sauna the entire stay. It was cooler outside and in the hallways than it was in our room. We were told we had to to sign up for room service even though our bed was made and towels were replenished on our first night (ONLY). When we called the front desk we were told it was our responsibility when we had no idea and were not informed by anyone that it was required for them to do anything to our room, even though the first day was done without us asking....The AC was never fixed and the only thing they could or would do for us was provide fans. Yes this was at the peak of tourist time so we paid almost $400.00 a night. The bed was uncomfortable and the pillows were very thin. The pull out mattress my daughter was on was so thin you could feel the metal bars through it and she was very uncomfortable as well. We were made to feel like our stay being uncomfortable was our fault and that them cleaning our room was a inconvenience for them.
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