하드락 호텔 발라르타 올 인클루시브(Hard Rock Hotel Vallarta - All Inclusive)

Wonderful staff, room, beach, entertainment and pools. Sit down restaurants had excellent dinners. Disappointed that on two of the nights we were planning specific dinners those restaurants were closed with no guest notification. Also, the breakfast/lunch buffet was not the best. However, overall our experience was very good and we met a lot of really nice people…note - this is the Hard Rock so be prepared for some loud music.

By NO means a 5-star resort The good… ◦ The food was very good. ◦ The alcohol was top shelf. ◦ The staff was extremely gracious. ◦ The pool is nice (although iguanas roam the pool, which can be scary for some people). The bad… ◦ It’s very run down (holes in walls, cracked tiles, peeled paint) - more in line with a 3 star resort. ◦ It’s incredibly LOUD. Like off the charts LOUD at ALL hours. To make it worst, the hallway (at least for level 1) was an echo chamber - you hear every little thing. There is no sleeping in this hotel. The fire alarm went off twice a day EVERY day we were there - usually around 5am. ◦ The repairs (which are badly needed) are done at your inconvenience. We did not have access to our patio for 2 days because they were painting above it. ◦ This is a pet friendly resort. I realize this is a plus for some, but barking dogs in the echo chamber hallway at all hours is not fun. Overall, we will not be back. We’ve been to PV countless times & this has definitely been the only trip that disappointed.

Excellent property with great service, entertainment and amenities. An unexpected Category 4 hurricane hit Puerto Vallarta during our stay and we were extremely impressed with the hotel's preparation and response to the storm. They were very communicative with their guests and had options ready for us if we needed to evacuate. Additionally, they had the hotel back to normal by the next morning. Their response during the crisis really showed that the hotel was well staffed and organized. Would definitely stay here again. Oh and the Michael Jackson and Bruno Mars impersonators were incredible!

Great for families. The facilities and location are pristine. You will get the best price if you book with little time in advance.

I enjoyed the room, bed was comfortable, the resort was easy to navigate, the beach was great, the dinner options are much better than other resorts we have stayed at, premium alcohol and great drinks, amazing waiters and waitresses, fun with activity staff. Rocky Royalty came with a few additional benefits and room on the 8th floor. We loved our trip and would go back. Hotel could use some minor renovations

Amazing views out of our room. We had an ocean view and the sunsets are amazing to watch on the balcony. Staff tried to be as helpful as they could be (we did not receive the late check out like we had been made to believe would be no problem but I could tell the staff tried. All of our other requests were attentively implemented though). Food was decent at a la carte restaurants (if you are a foodie you may not be as thrilled but I was pleasantly surprised after reading some of the reviews). I thought the hotel and grounds were well maintained (again after reading some of the reviews I had low expectations but once again was pleasantly surprised ). The hotel had lots of fun rock memorabilia to explore. The room was decent. Not as modern as a recent reno but by no means run down. We sat on the beach everyday so enjoyed having the pool music in the background (we did not find it loud). It was really a fun hotel for all ages. I saw couples, groups and families all being catered to. Like most mentioned, the staff are really good. Management was there every morning doing pre start up meetings I noticed. I’m not good with names so can’t give a shout out to all the fabulous people but off the top of my head the doormen super welcoming, the concierges were very attentive, the waitstaff all good (zen staff stood out), the kayak activity area person was super helpful and one of our favourites was the beach drink waiter (I think his name was Oscar ) who was fantastic! Great spot.

Great place to stay with or without kids. We brought our 8 month old and they provided a bottle sterilizer for us. I thought that was amazing.

Everything was excellent from check in to check out, staff, food. We loved our quick stay and will be backk

We had large roaches in 3 places on the floor when we woke up. They were painting the room next to us and fumes were very strong all night in our room