더블트리 바이 힐튼 누메아 일로 마이트르 리조트(DoubleTree by Hilton Noumea Ilot Maitre Resort)

ビュッフェは確かに高かったですが、ガーリックシュリンプが美味しすぎて、何度もお代わりしました。 レストランのスタッフの方も優しかったです。

海はとても綺麗です。珊瑚礁が、水上ヴィラを少し行った沖に広がっていて、シュノーケリングにはとてもいいと思います。 ただ、サービスは、少し残念。 旅行の前の送迎ボートの確認をしようと何度電話しても、出ない。 ヒルトンのUSのカスタマーサービスに連絡しても、最初タクシーで行けますとか、全く、頓珍漢な回答の上、メールアドレスは公開してないので教えられないので、現地に電話しろとの事。 最終的には、Trip.comのカスタマーサービスから、メールアドレスを得て、何度かメールする事で、ボートの予約できましたが。 現地では、何時間も、ボートに乗れず待たされてる方々がいました。 また、スタッフは、too much professional で、自分の仕事以外はしない様子。 1日、部屋の掃除がされていなくて、電話をしても、Care lineの相手は、掃除係に連絡するというだけで、いつ掃除できるのか聞いても、答えないので、直接、受付に行って、交渉する羽目に。その後すぐに掃除は手配されましたが、電話でのやり取りは何だったんだって感じでした。 また、レストランでも、水を頼んでも、なかなか持ってこない。バーで取り皿を頼んでも、なかなか持ってこないので、ブュッフェ会場に行って皿を取ってくる羽目に。自分の役割以外は、全くしないって事なのか、忘れぽっいのか。 みんながみんなではないのですか、何人かそういう感じの人と出会うと、少しがっかりな気分になります。

憧れの水上コテージに宿泊しました！ サービスもとてもよく、素晴らしいリゾートです！ またニューカレドニアに行く時は絶対に宿泊します！ お勧めです！

スタッフの対応も良く、綺麗な部屋でロケーションも最高でした。また泊まりたい。毎日ではないけれど日本語だ対応してくださるスタッフも居ました。

Clean room, good housekeeping and customer services.

We had a great time, but it is clear that there ant enough staff to serve the guests needs and the conditions of the small after hour boat is not the best. There were not enough fresh salad on the buffet and the variety of salads wasn’t good at all. The rest of the food was okay. The queue for the grill was a bit slow as there was only one chef on the grill and it wasn’t enough at all. The staff is super friendly and they try to accommodate your needs. The water activities were not included for the guests which is a real shame, we pay premium price and everything else is on top. Only two bottles of 500ml of water was available at the room free of charge for the whole 5 days. No activities for the kids not even beach toys. No kids corner at all and lots of kids around. Luckily we had enough activities on us for our stay. The room was good, big enough for us and clean. The kids slept on the sofa bed, which is okay for kids not for adults. The relax area needs some upgrade to match the standards of the resort, as it looks like more a camping area the a resort kind of thing. Lots of people come to the resort for the day and they have access to the resort area as the guests. When we arrived it was already dark and we had to take the small boat to the resort and it was scary. No safety instructions, no information about our crossing from the skipper and it was scary. Pitch black, and we didn’t have any idea what was going on neither what were the sea conditions. So, be prepared

We stayed in the bungalows over the water and couldn’t fault them. They come with everything you need including usb charge points so you don’t have to bring an adapter. Our biggest downfall was the limited dining and food options. It was hard to understand what was open and when. The sunset bar burgers are amazing and should be available throughout the evening. The dinner buffet is a huge waste of money and the cocktails are not worth the money - they are thrown together and all taste the same. It’s a huge shame as the property has a lot of potential. The service doesn’t align to the price you pay unfortunately.

Amazingly location. The overwater bungalows are stunning and an easy 5/5 and the pool is lovely. Unfortunately the food was an absolute let down. Rinse and repeat daily and not up to scratch. We didn’t bother to finish some of our meals. Also found the majority of the staff to be somewhat disinterested. At one point stood at the bar and had 4 staff walk past without acknowledging us. Would rate the overall experience 3/5.