하트 호텔 후기

체크인 과정이 원활하지 않았습니다. 프런트 데스크 직원과 야간 매니저는 예약 시스템에서 확인할 수 있는 정보를 너무 많이 물어봤습니다. 체크인하는 데 30분 넘게 기다려야 했습니다. 그들은 우리가 싱글 침대 두 개를 요청했는지, 아니면 더블 침대 하나를 요청했는지 메모를 남겼는지 확인하는 데 시간을 허비했습니다. 마치 우리가 그들에게 수백만 파운드를 빚진 것처럼 무례한 말투였습니다. 호텔 자체는 평균 이상이었지만, 체크인 경험은 제가 전 세계 어느 호텔에서도 겪어보지 못한 최악의 경험이었습니다.

저희는 노팅엄에 있는 딸을 방문하기 위해 하츠 호텔을 예약했습니다. 호텔은 조용한 곳에 위치해 있어 주말 숙박에 안성맞춤이었습니다. 호텔은 깨끗했고, 객실은 매우 편안했으며, 직원들은 저희를 아주 잘 챙겨주었습니다.

노팅엄 중심부에 위치한 점과 맛있는 음식, 친절한 직원들은 큰 장점입니다. 하지만 솔직히 말해서 화장실은 더러웠습니다.

The hotel is situated at the location with only 10 minutes walk to city centre. The location is convenient but it also has a stunning mountain view. The staff is nice and polite and the room is clean and tidy. Recommended this hotel when you visit Nottingham.

Poor customer service. Manager lacks customer service skills. Called me when I was at the door of the hotel to advise me the suite room I payed for is not available it must have been a glitch. Then requested a &50 holding deposit which i refused then he advised he will just need to clear the room of somethings and then it will be ready. I won’t send pictures of the rooms because they are already uploaded. All I can say is further customer service training required

A rare hotel with attention to detail, good service, nice rooms, excellent food/bar and a lovely private garden to the rear.

We had a lovely stay at this hotel. The location is excellent, with beautiful views and easy access to nearby attractions. The front desk staff were warm and welcoming. Seeing that I was travelling with a young child, they kindly upgraded our room, which was a thoughtful surprise and made our stay much more comfortable. The only downside was that the room didn't have air conditioning. We stayed during the heatwave, so it was quite warm at night. Aside from that, everything else was great, and I would happily stay here again.

I wasn’t going to mention this but i still feel upset. I would of given 5 out of 5 for service until this incident happened. We had a lovely meal and the service was great!! So on top of the 12.5 tip that was included in the bill we decided to give the bartender an extra £20 to share with the waitress. As my husband and I walked out of the bar we both heard him comment to another member of staff ‘ All that for £20’. This sat badly with us so we decided to mention this at reception next morning. They said they would investigate this but they seemed surprised and eluded that we must be mistaken!! Sadly for that reason we’ve marked the service down for the lack of feedback!!

Hotel was good but only disappointing thing was parking charge of£12 a night! This forced us to park on the street from 10pm but had to get up very early to move the car in case we received parking penalty!

Fabulous hotel, staff extremely friendly and accommodating . Room was comfortable and was in a quiet location.Breakfast was very good, and choice plentiful. Had food from the bar menu and enjoyed...I would definitely recommend this hotel..

The room was clean and we were given a room with a nice view. Overall it was a nice overnight stay.

Lovely hotel, friendly staff. Fantastic location. Comfy beds. Would highly recommend. Excellent value for money

I cancelled my booking after 15mins of booking for the same day checkin. Was 15:00pm then cancelled 15:15 Because I received a last minute call that my son is unwell 😫. THEY REFUSED TO RETURN MY MONEY.. in the name of their 24hrs policy...I won't let this go. 😡😡😡😡😡😡😡😡😡😡😡😡😡 what a bad hotel.

Excellent facility Highly recommend Very good location too