슘바 밸리 로지(Shumba Valley Lodge)

Rooms don't have privacy, noisy, old bathrooms, TV no remote control. Towels are due for replacements.

When I arrived at reception the lady was very friendly and welcoming☺️

Checkin slow as she spent time trying to find staff that were not where they should be. Internet did not work despite saying connected - used all my mobile data. Difficult to get Uber because of entrance gate hassles. Wall plug faces missing. Room amenities too basic - 1 tea bag two cups?

The stay was good. The room not excellent but clean. The bed comfortable. Hence the has very limited channel. As least have some couple of music channel. Anathi should not wait to be told to serve a paying customer.

Starting from my meal, Waiter failed to give us what we asked for. I forgot my charger and now it's a struggle to get it. Lady who was working day shift on 29 May at the reception is rude and incompetent. She cldnt follow up on getting my charger. I was in room 102 on Friday 27 May.

The staff at this lodge are terrible. I called them to change the date due to my partner being sick and they agreed without a problem. Two days before new date I called to double check if all I’m order and they said I cannot check in as my date has passed and refused to return my refund and they were very rude on the phone!

Poor service , Nothing maintained , not at all as published on internet , no internet in rooms , rooms need serious cleaning aircon was working properly Staff friendly but they are caught up in management’s mistakes Garmin please remove from App not suitable for pilots to overnight there

Room was very clean and neat

Place looks much better on the website than in real life. Rooms are very small, fan in room blew sparks when switched on and tripped the electricity. @ units were booked on one booking, but they did not assist us when we requested room closer to each other. Path to rooms are so bad, you can't stop your car near your unit and have to walk through mud with all of your belongings. Kettle did not work in room, no hot water available to shower or bath. Other guests played extremely load music until 3:30 in the morning with no one quieting them. they started with music at 6:00 in the morning again. Staff banning on door at 6:30 in the morning