익스텐디드 스테이 아메리카 - 클리블랜드 - 에어포트 - 노스 올름스테드(Extended Stay America Suites - Cleveland - Airport - North Olmsted)

Chromecast made me feel very uncomfortable he made me feel like he did that want to help me and that I was bothering him because he was tired the phones did not work and there was a point where a phone call needed to be addressed coming in I couldn't even call out my daughter is pregnant and needed to go to the hospital she couldn't even dial 911 Windows didn't work bedroom are very uncomfortable and springs were just sticking out no blankets no pillows old food I need bed and so forth girls are very good the cleaning staff was very nice although I vacuumed and cleaned up and I had to ask for Charles several times cuz there was hair on the house every one of them including the one that you put down to come out of the bathtub water didn't want to stay in the tub I had to scramble to talk keys did not work the door as well there was no utensils or dishes like they said they would have so popular pain none of that and there was no breakfast just to my fitness

My check in was great. Room fantastic. Breakfast was pretty bad. Coffe and muffin in a plastic bag. But still good value for money for a large clean room.

it’s ok - not the cleanest, found a lot of crumbs, dust, and whatnot…could do a better job cleaning for sure.

The employee who checked me in was the absolute worst. From the beginning when I arrived at 3am due to my flight being delayed she was rude. I explained to her this and was still willing to pay the $100 charge necessary to check in because I was so tired. She had a nasty attitude not with me but all customers of color. The next day when I was entering the hotel a man was asking my friend a question and she left behind her desk to rush and tell them they are not allowed to talk or park near the door. She also made it her issue to tell me I cannot have alcohol in the lobby, because I was walking in with an open drink although it was apparent I was going straight to my room I was just waiting on my friend before getting on the elevator. She showed no form of customer service, no communication skills and I would recommend the manager IMMEDIATELY remove her because she will continue to build a nasty report for customers like myself going forward.

Poor reception attitude at the front desk！Terrible reception！Worst front desk I've ever seen！

Affordable and met our needs for a short stay. Mattresses are old and collapsed toward the center so difficult to share the bed without rolling into the other person. A few dead roaches in the bathroom but otherwise seemed clean. We did not need to use the stove but it looked quite old. Quiet and convenient location for our activities this weekend.

Sheets were dirty, had to ask for a fresh one. Bathroom was dirty as well. Stove did not work. Free breakfast was supposed to be provided , but it was only coffee and a snack bar. Heat was not working as well.

I must have arrived in the lobby just as the clerk left for his break as I had to wait serval minutes (am smoker came and went as I waited)... entrance. lobby and elevator smelled badly of pot every time I entered and exited (6 times)... my room, while a nice design, smelled horribly and I used a whole can of deodorant and luckily sleep with a CPAP machine that helped filter the smell so I could sleep... toilet bowl stained and needs deep cleaning... very disappointed in this location

There were some things that could’ve been cleaner, but overall we enjoyed our stay! It was very quiet and the front desk staff were wonderful. It fit our family perfectly and we would stay there again! Things that could’ve been cleaner: Microwave Tub- hair Toilet-outside if it not the seat or the inside