Venture61593403014
2023년 7월 31일
We used Vacasa to book our unit. We stayed in 1003 . Upon entering the unit, there was a strong chemical smell (like cleaner). After a few minutes of bringing in our luggage, that smell went away leaving the musty, moldy smell that the chemicals were covering up. The bedrooms smelled terribly of mold and having someone in our party allergic to mold - this was a big problem. We contacted Vacasa about this and received sympathetic text replies but nothing was done. We were asked to provide pictures - but it is hard to show a bad smell, but we found multiple a/c vents that had very visible mold growing. We sent pictures of that, but we still had no one help us. Also, the floors were extremely dirty. As soon as we entered and removed our shoes, we found that our feet were black with dirt and the floors and carpet felt damp and sticky. We ended up having to wear socks to keep our feet clean. Pictures included show some of the vents and wipes used to clean dirty feet. We were not happy with the condition of this unit. There was never any follow up or inquiry from Vacasa nor any assistance offered to help rectify the situation. It was not a pleasant experience. The unit was dirty in general and is in need of a major deep cleaning. I would NOT stay here again!
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