So we stayed for the better part of the last week, 5 days between June 7 and June 12. It was an older hotel, small closet, but that didn't bother me. Mike who checked us in and out on first and last day was good. Ron was on duty the night prior to our leaving, Sunday June 11. We'd called to ask for room refresh that morn, they said yes, got back late to find unmade beds, no new towels, and mound of dirty towels 4 ft high in bathroom. Went downstairs to explain problem, and no front desk person on post. Had to wait 5 minutes. Ron comes in, I explain issue, he says "I can't help you." I said: "Correction, there are actually TWO people who could fix this problem -- you and me -- but neither of us WANT to make my beds or service my room at midnight." I then asked him to refund a night of stay, and he said again "I can't" but told me I could "talk to his supervisor in the morning." I asked if she'd be "on at 4 a.m., b/c we had to leave for airport at 4:30" and he said no. I asked him to leave her a note, and he said he could not. At that point, staring at a white male who was at least my age, I was pretty livid -- b/c whether or not Ron wanted to admit he COULD read, write, make beds, and get clean towels -- the fact was he COULD ... and he was just being straight up unhelpful and specializing in telling the guest what I could NOT have. I explained that from 2016 thru Mar 2020, we stayed at Marriott properties once a week, on average. STILL NO HELP. I'm livid....
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