더블트리 바이 힐튼 보스턴-앤도버(DoubleTree by Hilton Boston - Andover)

good！

Saturday evening there were multiple r ents, one being a high school reunion. The hotel was loud with people blaring music, running up and down the halls and knocking on random doors as they ran by. The hotel didn’t care. When I spoke with a hotel employee at the front desk requesting a partial refund for Saturday evening they passed it on to Ecpddia saying they couldn’t do anything since I booked through a third party. Of course ******* has to contact the hotel before I could receive a partial refund and they declined. The hotel itself is nothing special. The rooms have low water pressure, the bed is mediocre and the tv signal kept going in and out. I tried the breakfast buffet and wish I did t. Despite saying they are open to 10am they were closing at 9:30. The food ******. Wish I had my $18.75 back. Would never stay here again considering their price point for two nights was nearly $600. Very disappointing; avoid at all costs.

the hotel would prefer I bring covid to the property. Then help someone with a refund to keep the guests safe.

The pool area was disgusting. There were dirty clothes and towels everywhere. Crumbs and wrappers of food all over the floor and tables.

Staff was very friendly and helpful. Room was clean. Pool and hot tub were running and at comfortable temperatures.

The hotel is modern and clean and overall quite nice. We didn’t hear any of our neighbors, but our room was at the end of the hall near a service bay with a lot of noisy machinery (dumpsters/trash compactors?) that ran on and off through the night and woke us up multiple times.

Slow response time with no sense of urgency. Cleaning team did not turn down room until after 5pm. Showing age and lots of broken and chipped furniture. Welcome was nice but leaving felt very get out and dont come back.

Nice upgraded lobby since my last stay. Large room, comfortable bed and nice amenities. I do appreciate they have full bottles of lotion and shower items to reduce the waste of the small plastic bottles most hotels have.

Room was absolutely disgusting! They put us in another room which was just as dirty. Everything was extremely filthy, walls, bed frame, tub, lamp, carpet. There was even urine and feces stains on bathroom floor. We asked for a mop or cleaner to clean it ourselves, but they wouldn’t give us anything. To top it off my friend woke up with a cockroach in her bed.