We stayed at Åtellet for three nights in May. My husband was working and I spent my days in Norrtälje. It was my birthday and we should have a little celebration. We got a nice room with a balcony and enjoyed a quiet first night. The day after was rainy, so I spent time in the room. There were lots of problems with the wifi and at times, it didn't work at all. There is no way to communicate with the reception from the room, so I went up and down several times during our stay to report on wifi problems. We had booked online two days before arrival and received confirmation but when we arrived, they could not find our reservation. The reception is not manned constantly so you often have to wait or look around for someone to help. And there is no help after 9pm. This caused a problem on our second night. We had room 12 and we heard voices coming through the ventilation system. They were probably coming from the room next door where a family group was celebrating rather loudly. A man from the restaurant contacted them which resulted in the woman becoming angry and knocking on our door. The description of the hotel says sound-insulated rooms but that was not our experience. The next morning, there was no offer of help from the reception. Rather, I had to suggest that we move. We got an ok room on the other side of the building but without a balcony and near the parking. We slept with our window open and all was fine until 7am when a huge truck was backing just under our window. Breakfast was good and the woman working then was nice and friendly. Nice idea with the egg and bacon served individually. The bacon was crisp and the scrambeled eggs warm. Nice breakfast buffet and one can sit outside during good weather. So, in comparison to other hotels we have stayed at in Norrtälje, this is the nicest for the price but the sound issue and wifi problems were disappointing.
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