We booked a three night Glamping holiday, paying in full, a year in advance. We were attracted by the promise of a quiet glamping experience, close to nature and wildlife and the 10pm silent curfew. We paid $329 per night for a family glamping tent. Upon arrival on the 27th December we were dismayed to see a large group of over 20 people drinking at the tent next to ours. It was 7pm and they were already drunk. They ignored the 10pm curfewed and the camp wasn't silent until after midnight. Not only were they drunk, they shouted and had really loud conversations right outside our tent. I spoke to a staff member the next morning and explained that it wasn't ideal and I hoped it wouldn't happen again. The next night was even worse. The same group were drunk and argumentative until after 1am, much shouting right outside our tent. We decided not to stay a third night as we felt our holiday was not at all what we were led to believe it would be. We could have chosen to camp anywhere and take our chances at a regular camping ground, but we chose this experience for the serenity they promise. When we checked out early we explained the situation again to the staff (morning of the 29th). I asked for the manager to call me and I asked politely for our third night to be refunded. I was told they would call me later in the day. They didn't. I called the next morning and was again informed they would call me back. They didn't. I have called every day for five days and I also sent an email on the 30th outlining our experience and asking for someone to contact me. Nothing. It's now the 4th of January and six days since we checked out. Not one staff member has engaged with us over what happened, nor listened to our story, nor taken any interest in speaking to us or responding in any way. We have been completely ghosted. I've never encountered such appalling customer service in my life. We visit this area twice a year and have family in Boreen Point. We'll be telling everyone we know about this extremely negative experience and how utterly disappointing our holiday was and how the management has zero interest in customer service.
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