포춘 리조트 히반 - 멤버 ITC’s 호텔 그룹(Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group)

During my stay the standout feature was undoubtedly the exceptional staff, with Mr. Riyaz deserving a special mention for his outstanding service. On the downside, the rooms fell short of expectations.they were functional, but lack of certain amenities or perhaps a need for refurbishment contributed to a less-than-optimal stay. The decor and furnishings might benefit from an update. Despite the room-related setbacks, the hotel's prime location and the warmth of the staff, particularly Mr. Riyaz, still made it a memorable stay.

The hotel is amazing. Specially the staff Zubair, Riyaz, Gulshan were very helpful and welcoming. Had a great stay with the family

Wonderful stay at ITC Srinagar! The hospitality of the entire staff was impeccable. The resort style hotel is very well maintained and the rooms are extremely clean. Thanks to Zubair, Shagufta, Riyaz and the entire staff for making our stay warm and fuzzy, filled with wonderful memories :)

Excellent hotel and service. Would like to thank Mr Riyaz and Zubair and also all the staff at the hotel. Nice, comfortable and clean rooms. The property has a nice green garden in the middle and the food is also nice. It’s located close to Dal Lake but doesnot overlook the lake.

My stay with Hotel Heevan ITC Group was pleasant and awesome, Zubair Riyaz and Iftikar from the hotel was very cooperative and helpful the food was very good and awesome.must vist this amazing resort for stay.....they have sports facilities

Firstly front office staff very cooperative specially Mr ubaiz then has we move towards rooms housekeeping department all staff very active very helpful with warm smile then come good restaurant specially here chef comes personally to each one ask which dish you want or any suggestions then here food restaurant staff specially Mr Riyaz &Mr Zubair are very hearty person served your food like family member understand your needs well overall experience very nice must stay everyone once to experience the best out best 👍

It was fantastic stay .. the staffs were very friendly. And the food is toooo good.. I definitely suggest you people to enjoy the pleasant climate with the best of best hotel

Good food and nice service.Staff behaviour is as better as expected. this place is situated at a place where we can feel like heaven.

I had a wonderful stay at the hotel.from itc fortune heevan resort at the hotel Srinagar The itc fortune resort heevan property in Srinagar is highly recommended by guests for its exceptional amenities the food is delicious,with a wide verity of cuisine and local dishes.staff and food Waswonderful especially mr Javaid who took very good care of us The property is well maintained,and hygienic,with beautiful decor and comfortable rooms